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Terms & Conditions

Responsible Use of Airsoft Products
You agree and recognize the importance of enjoying airsoft in a responsible manner that protects your own safety. Airsoft guns are extremely realistic and improper use or deliberately deceiving others into believing you are using a real firearm can expose to you physical or legal damages.

The site and its content are provided on an 'as is' basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). HOP shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site). Please read all information, warranties or warnings provided by the manufacturer of the products on or in the product packaging and labels before using any product purchased on HOP shall not be liable for the accuracy or reliability of any information provided by any such manufacturer and it is your responsibility to evaluate such information.

Trademark Removal & Red Barrel For USA Customers
US Federal law requires that all airsoft guns have a bright orange tip permanently applied, and that all trademarks permanently removed from the guns body. You hereby agree to allow HOP to do whatever is necessary to comply with the law and successfully deliver your purchase to you. For US customers, that means we receive the right to permanently (or temporarily if possible) to cover trademarks and apply orange tips to your guns.

Return Policy
You are entitled to up to 24 hours of inspection time upon receiving your order. The 24 hour period begins counting down upon receipt of the package as signed by yourself from the courier - and as indicated as the delivery time in the courier's computer system that we have access to. Please note that you MUST obtain an approval code from us before you can return any goods. Approval codes can be obtained by emailing Any shipment return for the reason of the consignee unclamed shipment or fail to clamed of the shipment will be liable to the delivery cost in both way.

Import Duties and Taxes
When ordering from HOP, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the goods. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. HOP has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to HOP, you will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The remaining balance will then be refunded back to you once we received the package back.

Changing Order
Once you pay for your order, we will not cater to any change requests made to your order. Please be sure that you are buying the items you desire. Any returns for products ordered and delivered to you will be levied with a 20% restocking charge.

Credit Card Purchase
If you are paying with credit card, please note that we we can only send the purchased products to the cardholder's billing address. HOP has the right to ask for further information to validate the legality of the transaction. If required by VISA / MASTERCARD to disclose the contents of your purchase, we have the right to provide them with your relevant information to protect against fraud.